Department of Veteran Affairs: Appointed to develop a Property Management Plan for the portfolio of administrative offices and client contact centre across Australia, to meet the CPMG guideline requirements including providing revised accommodation standards and a risk management plan. The project methodology includes: reviewing DVA's strategic plan and other strategic documents; considering the existing property portfolio; consulting with stakeholders to understand portfolio objectives, issues and opportunities; undertaking a gap analysis; and identifying opportunities for the portfolio to better support DVA's strategic direction and business needs.
Gold Coast City Council, Queensland: Property Beyond have recently completed a Property (Buildings/Facilities and Land) Management Review for GCCC. The GCCC has an extensive and complex portfolio of properties comprising in excess of 5,500 owned, leased and controlled sites/parcels of lands as well as 1,500 built structures and buildings. The project brief also required that any proposed property management improvement processes be structured to inform other GCCC change initiatives including the ERP system, the revised Local Government Act requirements for Asset Management Plans; and the Strategic Procurement Review initiatives. The project methodology included interviews with key stakeholders; perusal of relevant documentation; property functions maturity self-assessment surveys; benchmarking of practices elsewhere; and regular interactions with the Project Control Group. The review identified ten key areas in which there were opportunities for potential process improvements supported by recommendations. An interim transition and implementation plan was also developed and the recommendations were presented to the Executive Leadership Team.
Department of Health, New South Wales: Appointed to assist New South Wales Health to define their Facility Management service delivery model within their Asset Reform Program. The objective was to review the existing decentralised service delivery approach and to identify process improvements to enhance the performance of the portfolio of health assets based on a shared services model. Advice provided included strategies to improve operational performance from multi-skilling, bulk procurement, quarantined maintenance budgets and asset life-cycle decision-making with the possibility of future facilities service delivery outsourcing.
Bankstown Airport, Sydney: Undertook a strategic review of the operating model related to the property portfolio and the related revenue and costs for Bankstown Airport in western Sydney. Property income is the primary revenue to support the aviation activities at this regional airport. The review identified the top ten property management re-structuring and operating priorities required to be improved to deliver the projected business and financial performance outcomes.
South African Revenue Services, Pretoria, South Africa: Property Beyond was invited to review the SARS portfolio of offices, customer service centres and customs properties to determine key portfolio risks and possible operational improvements. In addition we provided high level advice related to the internal CRE delivery structures. This project also required engagement with the Commissioner and his direct executive reports to illustrate how property as strategic corporate assets can deliver improved worker productivity and ultimately revenue receipts for the South African government.
